Legal notice

Name of Parnership

Firehouse (Scotland)

Partnerhip: C. Ticehurst & W. Ticehurst

 

Registered office

32 Lathallan Drive

Polmont

FK2 0PE

 

Contact details

Tel: 0777 2610799

E-mail (1): admin@firehousescotland.co.uk

E-mail (2): spinola63@blueyonder.co.uk

 

 

Notice regarding Payments

We will undertake to do our best to meet the clients needs in a professional manner, we ask our clients to assist us by ensuring that all work undertaken other than training courses for which payment is nromally required in advance, is settled in full quickly and no later than one month after completion. Unreasonable delays in payments may result in Firehouse (Scotland) seeking legal recourse to recover debts.

 

Where payment is made by cheque, Firehouse (Scotland) cannot accept responsibility for cheques lost in the post or not received

 

Cancellations & Conditions

The customer must notify Firehouse (Scotland) by e-mail if they wish to cancel any training course being hosted at  our training centre as dicretionary fees may be applied.

  • The training fee will be refunded in full if the customer provides written notice of the cancellation at least 21 days before the start of the training course.
  • 75% of the training fee will be refunded if the customer provides written notice of the cancellation between 14 and 20 days before the start of the training course.
  • 50% of the training fee will be refunded if the customer provides written notice of the cancellation between 7 and 13 days before the start of the training course.
  • No refund will be given if the customer cancels less than 6 days before the start of the training course.
  • The customer may change the names of those attending training at any time prior to the start of any training course.

Notification of cancellation should be made either by email to admin@firehousescotland.co.uk or by letter addressed to Firehouse (Scotland) 32 Lathallan Drive Polmont, FK2 0PE

Firehouse (Scotland) will endeavor to accommodate requests from the customer for postponement, reductions in numbers, changes to duration or changes to agreed dates whenever possible, but reserves the right to impose a cancellation charge based on the above timescales. Firehouse (Scotland) may vary the time, date and venue of a training course, Firehouse (Scotland) in turn will endeavour to notify any cancellation of training courses that would effect their clients by a messae sent via the Client nominated e-mail address  of cacellations or changes to training courses as soon as possible to try and minimise the Client disruption of business.

Cancellation or Postponement of Risk Assessment Visits:

Any cancellation or posponements of appointments for Risk assessment visits should notified as soon as possible and our assessor will try and reschedule the visit. Clients please note that they may be liable for a discretionary cancellation charge, in the event of a late cancellation as this may have resulted in deferment of other work being booked for the appointment date resulting in a potentail loss of income to Firehouse (Scotland).

Cancellation fees may be applied at 25% of the agreed job fee in the event of a late notification of cancellation. A late notification of cancellation is considered to be less than 48 hours notice given before the date and time of the agreed appointment site visit for the work to commence. Additonal cancelaltion notice is required in the event of a cancelled appointment site visit due for a job on Monday mornings, in this instance the notice of cancellation has to be dleivered no later that the previous Friday by 12:30 hrs. to allow the fire assessor to try and reschedule their work diary and to contact aternative clients we may be allocated the vacant slot. 

A notice of cancellation has to either be a direct phone call to the assessor or by e-mail to admin@firehousescotland.co.uk and should not be regarded as received unless the e-mail has been acknowledged by return. 

Our Fire Warden/Marshal course has acheived approved course status by the International Institute of Risk Management (IIRSM) and Mr Ticehurst our trainer has also been granted approved trainer status.

 

Mr. C Ticehurst (MIFireE) of Firehouse (Scotland) who holds a Members grade with the Institution of Fire Engineers is included (2017) within the IFE registration scheme of approved Fire Risk Assessors (life safety stream)

 

Next Fire Warden/Marshal Course

 

At clients premises by request - for goups of 3 or more

 

 

Courses held at our regional training centre in Grangemouth

 

By request - for groups of 3 or more

 

Firehouse (Scotland) Mission Statement

 

We endeavour to provide all our clients a quick, efficient and comprehensive service delivered professionally in all the fire risk assessment and fire training services we provide.

 

Operating Areas:

By virtue of its geographical location within the Central belt, Firehouse (Scotland) is within easy reach of Edinburgh, Glasgow, Perth and Dundee although we have carried out contracts in Aberdeen, Inverness, Lewis and the Borders.

 

Care Home Sector Specific Guide Revised Feb 2014

 

 The guidance is issued by Scottish Ministers in terms of section 61(2) of the Fire (Scotland) Act 2005. It supersedes the February 2008 version of the guidance and takes account of the results of a public consultation on the content. There are a substantial number of editorial changes in this revision aimed at improving dutyholders' understanding of the guidance.

 

Action Plans

As from March 2013 Fire Safety Enforcement Officers in Scotland will likely require/ask for a written action plan based on the significant findings outlined in any fire risk assessement, this will form the platform for subsequent visits by Scottish Fire & Rescue Service Community Safety Officers to check progress on the resolution of significant findings highlighted in previous fire risk assessments.